FAQs
About Our Products
Are Shaggy Collective products natural?
Yes — our products are made with natural, research-led ingredients, carefully chosen to support scalp health, postpartum recovery, and everyday shine.
Do your products suit all hair types?
Yes, our range is formulated to be suitable for all hair types and stages of life, including sensitive scalps.
Are your products cruelty-free?
Absolutely. All Shaggy Collective products are cruelty-free and never tested on animals.
Are your products safe during pregnancy and postpartum?
Yes — our formulas are designed to be gentle and effective, including for new mothers. If you have specific health concerns, we recommend checking with your healthcare provider.
Orders & Shipping
Where do you ship?
We currently ship within New Zealand.
How long will my order take to arrive?
We aim to dispatch orders the next working day. However, delivery times depend on the couriers and posties in your area/country, so we can’t guarantee exact timeframes.
How much is shipping?
Shipping is calculated depending on where you live and how many products you are purchasing. Shipping is calculated before you checkout.
Do you offer express shipping?
Not at this stage, but we are working on expanding shipping options.
Do you offer free shipping?
Yes — shipping is free on all orders over $100 NZD.
Returns & Refunds
What is your return policy?
We accept returns for damaged, incorrect, or faulty items. Please contact us within 14 days of receiving your order to arrange a replacement or refund.
How do I start a return?
Simply email us at shaggy.collective@gmail.com with your order details, and our team will help you out.
Ingredients & Sustainability
Are your ingredients safe and toxin-free?
Yes — our products are free from harmful chemicals, parabens, and sulfates.
Do you use sustainable packaging?
We aim to minimise our environmental footprint by using recyclable and eco-conscious packaging wherever possible.
Where are your products made?
All Shaggy Collective products are proudly made in New Zealand.
Contact & Support
How do I get in touch with you?
You can contact us anytime via our Contact Page or email us at shaggy.collective@gmail.com
Still Have Questions?
Didn’t find the answer you were looking for? We’re here to help.
Fill out the form below and our team will get back to you as soon as possible.
Email us: shaggy.collective@gmail.com